FAQ
Ordering & Payments
Q1 : How do I place an order?
A1 : Simply browse our collections, select the items you love, choose your desired quantity and variations (if applicable), and click 'Add to Cart'. When you're ready, proceed to checkout from your cart and follow the prompts to complete your purchase.
Q2 : Can I change or cancel my order after it's placed?
A2 : We aim to process orders quickly. If you need to change or cancel your order, please contact us immediately at [clepuccore@gmail.com]. We will do our best to accommodate your request, but please note that once an order has been processed for shipping, we may not be able to make changes or cancellations.
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Shipping
Q1 : How long will it take to receive my order?
A1 : Our products are sourced from various suppliers via Spocket.
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Processing Time: 1-5 business days.
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Estimated Shipping Times: Domestic (supplier's country) 3-10 business days; International 7-20 business days. Please refer to our full [Shipping Policy] for more details.
Q2 : Why did I receive only part of my order?
A2 : To ensure the quickest delivery, items from different suppliers may be shipped separately. You will receive individual tracking numbers for each shipment. Don't worry, the rest of your order is on its way!
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Returns & Refunds
Q1 : What is your return policy?
A1 : Please see our comprehensive [Refund Policy] for full details and instructions.
Q2 : How do I initiate a return?
A2 : To start a return, please contact us at [Clepuccore@gmail.com] with your order number, the item(s) you wish to return, and the reason. We will guide you through the supplier's return process.
Q3 : What if my item arrived damaged or defective?
A3 : Please contact us immediately (within 48 hours of delivery) at [Clepuccore@gmail.com] with photos of the damage/defect and your order number. We will work with the supplier to arrange a replacement or refund promptly.
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General
Q1 : Are your products safe for babies and pets?
A1 : Yes, safety is a top priority at wiggle-cuddlebug. We carefully select products that meet high safety standards for babies, children, and pets. We recommend always checking individual product descriptions for specific material information and care instructions.
Q2 : How can I contact customer service?
A2 : You can reach our friendly customer service team by emailing us at [Clepuccore@gmail.com]. We aim to respond to all inquiries within 1 business days